With a view to thank its customers for their patience and loyalty, Mobilink has announced a phased plan for customers who experienced disruption in service. This is the first time a reward of this scale has been announced and awarded by any telecom operator in the country for disruption caused by a force majeure event.
Sharing his views, Mobilink President & CEO Rashid Khan shared that while it was difficult to make up for the missed experience, the company cherishes customers who continue to prefer Mobilink and this is a humble gesture of goodwill by the company for their patience and loyalty.
A fire incident at one of the company’s technical hubs in Islamabad on March 6, 2011 caused suspension of cellular services in Islamabad, Rawalpindi and some pockets outside the twin cities. With the support of a dedicated team, the network was partially revived within a few hours and complete connectivity was restored within 24 hours. Customers were updated of the incident and restoration via press announcements by the company at the time. To facilitate customers who were directly affected by the incident, the company has announced free minutes and SMS for prepaid customers whereas postpaid customers will receive an adjustment against their monthly bill.
Affected subscribers will be intimated by the company through SMS in a phase wise activity scheduled from May 14, 2011 to June 13, 2011. Customers may dial 111 at any time from their Mobilink connections for any queries.
May 17, 2011haina shireen?
bohat ala baat hai!
mobilink nei tu kamal hi kar diya!
May 17, 2011We must also thank you Mobilink for this! 
May 17, 2011ye tu fit hai yar!
mei abhi call karta hoon 111!
May 17, 2011i think this is a great show of responsibility. and the fact that it was an accident, still the company felt the need to show a gesture of care. thumbs up!! 
May 17, 2011ye hoi na baat! 
May 17, 2011fiiiiitttttt!!!
*sigh*
May 17, 2011kamas kam 1 karore ki aabaadi ko ye benefits mil rahay hain? greeeeaaattttt
May 18, 2011does anybody know how and when will this be adjusted to my postpaid connection bill?
May 18, 2011refer to the last line of the article..
Customers may dial 111 at any time from their Mobilink connections for any queries
May 18, 2011wooowwwww… ye tou peeerfect hai!!!!!!!!!!!!
May 19, 2011SUCH A COOL WAY OF SHOWING CARE
May 19, 2011ye offer kaunsay region mein hai?
May 19, 2011i confirmed from the helpline, this compensation is for all the users who got affected from the power outage
May 19, 2011ye hoi na baat!!!!!!!
moblink apna hai!
May 20, 2011wish other companies, look at this step and try to make a change in their companies too
May 20, 2011yeh hai mobilink ka jazbaa
bohaat shukriyaaa
ham bohat khush hain!
May 21, 2011i think this is the first time that a company is compensating for losses without even being held accountable for. in pakistan that is!
good show..
May 21, 2011mobilink’s truly leading by example
May 22, 2011epitome of customer care and giving back i say! i adore the ideology of such companies. way to go mobilink. btw, indigo, you’re the best!!!!!!!!!
May 23, 2011Thank you for cherishing us as your loyal customers.
we appreciate this
We love mobilink even more now
May 24, 2011hahahaaa i totally agree with you hashim. mobilink ROCKS!!
May 24, 2011Haha, yes thank you lamia..
Mobilink did step up and show that they care about this!
pretty cool i must say… pretty cool!
May 24, 2011Thank you for still cheering us up and telling us that even in some difficulty, if we are patient, we can get something good in return
May 25, 2011thank YOUU mobilink! we respect you even more for this!
May 25, 2011got it!
May 28, 2011mera number kab aaye ga? (A)
May 29, 2011aa gya! hahahaaa
May 30, 2011I got my free minutes!
Wohoooo
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10:31 PM
this is EXTREMELY cooool!! wah jee..
very generous of them!