Broadband Operators Needs Improvement in QoS

by Ahmed Rayyan

Though the competition among the broadband operators are becoming stiff on subscribers and rates, the quality of services is still a question mark as none of the operators failed to provide satisfactory internet services in the operational cities.

According to the survey’ results conducted by Pakistan Telecommunication Authority (PTA), all wireless and wireline operator manage to maintain 60 percent of the service retainablity in the region of 100 percent service availability.

None of the broadband operator could cross the service retainablity up to 60 percent, which shows that there is a big room of service improvement on their network along with the ongoing stiff competition on charges.

There must be broadband operators claimed to provide ensured blanket coverage in the service area particularly the quality and retainablity along with growth, otherwise, the high price-war will affect on service quality significantly and customers will have poor internet at cheaper rates.

Service Availability

Broadband Service Availability indicates the number of times we are able to successfully access the broadband services. Grade A applies to 95 %, Grade B to greater than 80 % but less than 95 %, Grade C greater than 70 % but less than 80 %, Grade D greater than 50% but less than 70%.

Bandwidth

If download and upload speed remains greater than 75 % of the advertised

speed experienced for 70 percent of the time, it is categorized as Grade A, Grade

B (greater than 60 % but less than 75 %), and Grade C (greater than 45 % but

less than 60 %), Grade D (greater than 30 % but less than 45 %) and Grade E

(less than 30 %).

http://www.pta.gov.pk/media/bb_qos_survey_results_2011_1.pdf